Help

General enquiry

The portal provides access to search and utilise the services and data managed by Property NSW.

If you have questions or comments regarding this site please contact us on: valuation.portal@property.nsw.gov.au.

For all other valuation enquiries, please contact the Valuation Customer Service Centre:

T: 1800 110 038 (within Australia)
T: +61 2 6332 8188 (outside Australia)
E: ValuationEnquiry@valuergeneral.nsw.gov.au

Media Enquiry

The Department of Finance, Services and Innovation Media Unit is the primary point of contact for news organisations.

Media On-Call 24/7

E: media@finance.nsw.gov.au

T: 0438 108 797

User Guides

User Guide A. Summary of Services

User Guide B. Layout: Property NSW Valuation Portal

User Guide C. Login Guide: First Time Users: Property NSW Valuation Portal

User Guide D. Accessing Services: Property NSW Valuation Portal

User Guide E. Property NSW Valuation Portal Support

User Guide F. Valnet Document Delivery Inbox

FAQs

How do I obtain a user account for the portal?

Government users, rating authorities and authorised valuers contracted to Property NSW can obtain login access to the portal.

To obtain a user account, please submit your details on the Register page of this website and you will be contacted by a member of our support team or you can email us on:

Alternatively you can contact your Government Property Register or Property NSW Valuation Services contact directly.

I have forgotten my password, how do I request a new one?

To reset your password, click the link on the login page of this website, enter your username and a reset password link will be emailed to you.

I can't remember my username, how do I retrieve it?

If you have forgotten your username, please contact us on valuation.portal@property.nsw.gov.auor contact your Government Property Register or Property NSW Valuation Services contact directly.

My account is locked, who do I contact to unlock it?

If you have entered the incorrect details more than three times your account will be locked. To unlock your account please contact us on valuation.portal@property.nsw.gov.au or contact your Government Property Register or Property NSW Valuation Services contact directly.

What products and services are available on the portal?

The following products and services are available to all users:

A user account is required to access other products and services provided by Property NSW. User accounts are available for NSW government agencies, councils, contract valuers and other customers with an agreement with Property NSW. See How do I obtain a user account for the portal? for details on how to register for an account.

What operating system do I need to support the portal?

Operating systems (i.e. Windows, Mac OS) are the software that allows your computer to run and perform basic functions.

This portal relies on some of the features of the newer operating systems (Windows XP, Vista, Mac OS X) to run its applications.

If you use a PC, we recommend using:

Note: Windows Millennium, Windows NT and Windows 98 are not supported. If you use an Apple Mac, you will need MAC OS X.

What internet browser do I need to support the portal?

The portal has been developed to be compatible with most browsers, it is recommended that one of the following browser versions are used to optimise your experience.

Note: Using an incompatible browser may cause viewing and functionality issues on the portal.

What is NSW Globe?

NSW Globe is a free and easy way to view NSW Government spatial and property data. Using Google's familiar search and mapping functionality, you can view up to date imagery, address, terrain and boundary information.

You can also use NSW Globe to view other Government information such as census data, land values, property sales information, transport routes, schools and other points of interest.

View the following PDF tutorials or YouTube tutorials on how to use NSW Globe:

The Valuer General's website also contains links to tutorial videos and user guides for the NSW Globe's property sales and land values layers.

To launch the NSW Globe you'll need to download the NSW Globe KML file. Please ensure you are using version 7.0.2 or later of Google EarthTM.

How do I use the land value search?

This free search enables you to obtain land valuation information for properties in New South Wales. Within the land value search you'll find instructions detailing how to undertake a search. For more details please see the Valuer General's website.

How do I use the property address enquiry?

If you know the street address for a property you can use this search to find the title reference and property number for the property. Within the property address enquiry you'll find instructions detailing how to undertake a search.

How do I use the title reference enquiry?

If you have a title reference for a property you can use this search to find the street address and property number for the property. Within the title reference enquiry you'll find instructions detailing how to undertake a search.

How do I lodge an objection?

The online objection facility allows you to lodge an objection if you are not satisfied with the land value or property description recorded on your notice of valuation or land tax assessment notice. For more details on requesting a review of your land value please visit the Valuer General's website.

For further frequently asked questions, please click here.